Dog-Harmony hosted Amanda Rietheimer, CDBC, CPDT-KA of Behavior Focus of Houston on July 29th for a workshop dedicated to managing shy (fearful) and reactive dogs in shelter environments. Her first question posed to the audience of animal shelter workers, volunteers and dog lovers, was, “What behavior do we want?” Aggression and reactivity are the same thing – just a label. Rietheimer said, “what we want is to avoid the use of the label.”